Refund policy

Replacement within 7 days from the date of shipment arrival to the customer, provided that the packaging is not missing, and clarification is made by sending a picture of the product before replacing it.

You can always contact us for any return question at sales@eg-dpperfumum.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eg-dpperfumum.com

Questions about the Refund and Returns Policy should be sent to us at sales@eg-dpperfumum.com
Our contact information is posted below:
[eg-dpperfumum.com]
sales@eg-dpperfumum.com
Phone: 02 0100 230 2611
WhatsApp: 02 0121 2355 666